Returns & Exchanges
At Appleton Sweets, we strive for total satisfaction with every confectionery order; however, due to the perishable nature of food items, returns are only accepted for damaged or incorrect products within 14 days of delivery. Please ensure all original packaging is retained to facilitate a smooth resolution process.
Contact Support
Email our customer service team with your order number and a brief explanation of the issue regarding your sweets.
Provide Documentation
Attach clear photographs of the damaged goods or the incorrect items received to help our quality control team verify the claim.
Await Authorization
Once reviewed, we will provide a Return Merchandise Authorization (RMA) number and instructions on whether the item needs to be sent back.
Receive Refund or Replacement
After processing your claim, we will issue a full refund to your original payment method or dispatch a fresh replacement at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing